Resume

Rahul Singh

Mobile: +91 8010399289

Address: House No. 33A/1, Govindpuri, Kalkaji New Delhi, 110019

Website: https://rahulsudha.com/

LinkedIn: https://www.linkedin.com/in/rahul-sudha-singh/

Summary

Looking ahead to innovative projects and opportunities to work in a dynamic and growth-oriented environment. Committed to contributing my knowledge and skills to the growth and development of a forward-thinking organization while pursuing a challenging and fulfilling career.

Work Experience :

1. Currently working as a Media Implementation Specialist at CareerBuilder since March 2022 till today.

Job Description:

As an Implementation Specialist at CareerBuilder, I am responsible for implementing various products to increase applications on client job postings. I use my sourcing, digital marketing, and project management skills to ensure that clients are satisfied with our services.

Key Responsibilities:

Sourcing new candidates for jobs posted by clients using bulk outreach and email campaigns.
Implementing the “Post & Attract” product to increase applications on client job postings by 30%.
Implementing the “Display Ads” product to increase applications on client job postings by 26%.
Creating reports on these campaigns weekly, monthly, and requirement basis.
Training new team members on the product.
Creating knowledge base articles to streamline the process.
Interacting with internal and external stakeholders for queries, estimates, reports, etc.
Handling escalations from internal and external stakeholders.

Skills Utilized:

Sourcing: Responsible for sourcing new candidates for jobs posted by clients using bulk outreach and email campaigns.
Digital Marketing: Responsible for implementing the “Post & Attract” product and the “Display Ads” product to increase applications on client job postings.
Project Management: Creating reports on these campaigns on a weekly and monthly basis as well as on a requirement basis.
Training: Training new team members on the product.
Communication: Interacting with internal and external stakeholders for any query, estimation, reports, etc.
Escalation Management: Handling escalations from internal and external stakeholders.
Knowledge Management: Creating knowledge base articles to streamline the process.

Overall, this experience allowed me to develop diverse skills and gain a deep understanding of the recruitment industry and how to implement various products to increase applications on client job postings.

2. Worked as Marketing Consultant (Freelance Project) for The S Soaps, a beauty brand specializing in handmade soaps, for six months.

Job Description:

As a Marketing Consultant for The S Soaps, a beauty brand specializing in handmade soaps, I was responsible for developing and executing digital marketing campaigns to drive sales and increase brand awareness. It was a freelance project that lasted for six months. I utilized my skills in digital marketing, content creation, and e-commerce to help the brand grow its online presence and revenue.

Key Responsibilities:

Conducted market research to identify target audience and competitors and developed a comprehensive digital marketing strategy, including social media advertising, email marketing, and content creation.
Executed digital marketing campaigns across multiple platforms, including Facebook, Instagram, Google Ads, TikTok, and Pinterest.
Created and managed the brand’s social media accounts and developed and executed marketing campaigns to increase brand awareness and drive sales.
Used Amazon A+ Content and advertising to increase the brand’s visibility and products.
Utilized TikTok and Pinterest Ads to drive sales and increase brand awareness.
Continuously analyzed competitors and market trends to identify new opportunities.
Utilized Google Analytics to track website traffic and sales data, used data insights to make strategic decisions, and improved the store’s performance.
Successfully increased brand awareness and sales for the client.

Skills Utilized:

Digital Marketing: Developed and executed comprehensive digital marketing campaigns across different platforms to drive sales and increase brand awareness.
Content Creation: Created A+ Content on Amazon to increase the brand’s visibility and products.
E-commerce: Utilized Amazon advertising to increase sales and the brand’s visibility on the platform.
Social Media Marketing: Created and managed the brand’s social media accounts and developed and executed strategic campaigns to increase brand awareness and drive sales.
Market Research: Conducted market research and analyzed competitors to identify new opportunities and stay ahead of market trends.
Data Analysis: Implemented Google analytics to track website traffic and sales data, used data insights to make strategic decisions, and improved the brand’s performance.
Adaptability: Utilized various social media platforms like TikTok and Pinterest to drive sales and increase brand awareness.
Marketing Strategy: Implemented effective marketing strategies, including social media advertising, email marketing, and content creation, to drive sales and increase brand awareness.

Overall, this experience allowed me to develop diverse skills and gain a deep understanding of the beauty industry and how to run a successful digital marketing campaign for a brand.

3. Started a dropshipping store called MapleThings, and operated it for one year.

Job Description:

As the founder and operator of MapleThings, a dropshipping store, I was responsible for all aspects of the business, including:

Identifying profitable products and niches
Contacting suppliers and sourcing the products
Creating a logo and store design, optimizing the store
Driving sales by creating video ads and running Facebook, Instagram & Tiktok ads campaigns
Making sure of timely delivery & Logistics
Managing finances
Ensuring customer satisfaction

Over one year, I successfully grew the business from a small startup to a profitable e-commerce store, generating over 10 Lacs in revenue and expanding the customer base by utilizing my skills in digital marketing, e-commerce, and customer service.

Key Responsibilities:

Researching and identifying profitable niches and products to dropship on platforms like Facebook, Youtube, Instagram, AliExpress, and Oberlo. Sourcing suppliers for a range of products.
Building and managing the store’s website on Shopify, optimizing it for conversion and user experience.
Develop and execute digital marketing campaigns on platforms like Facebook, Instagram, Google Ads, and Pinterest.
Developing and managing the store’s social media accounts, creating and executing marketing campaigns to increase brand awareness and drive sales.
Implementing effective digital marketing strategies, including social media advertising, email marketing, and search engine optimization, to drive traffic to the website and increase sales.
Implementing email marketing campaigns and automated email sequences to increase customer retention.
Conducting market research and analyzing competitors to identify new opportunities and stay ahead of market trends.
Managing and fulfilling orders, handling customer service inquiries, and ensuring high customer satisfaction.
Utilizing Google analytics to track website traffic and sales data, using data insights to make strategic decisions and improve the store’s performance.
Continuously test and optimize the store’s various aspects, such as pricing, product offerings, and marketing strategies, to drive sales and improve profitability.
Managing all aspects of the business, including inventory management, customer service, and financials.

Skills Utilized:

Digital Marketing: Developed and executed digital marketing campaigns on different platforms to drive sales and increase brand awareness.
E-commerce: Built and managed the store’s website on Shopify, optimized for conversion and user experience.
Customer Service: Managed and fulfilled orders, handled customer service inquiries and ensured high customer satisfaction.
Market Research: Conducted market research and analyzed competitors to identify new opportunities and stay ahead of market trends.
Data Analysis: Utilized Google Analytics to track website traffic and sales data, used data insights to make strategic decisions, and improved the store’s performance.
Entrepreneurship: Successfully grew the business to a profitable e-commerce store, generating over 10 Lacs in revenue and expanding the customer base during the one year of operation.
Adaptability: Continuously tested and optimized various aspects of the store, such as pricing, product offerings, and marketing strategies, to drive sales and improve profitability.
Email Marketing: Implemented email marketing campaigns and automated email sequences to increase customer retention and sales.

Overall, this experience allowed me to develop diverse skills and gain a deep understanding of the e-commerce industry and how to run a successful dropshipping store.

4. Worked as Digital Marketing Intern at LearnToday.com from Jan 2022 to Jun 2022.

Job Description:

As a Digital Marketing Intern at LearnToday.com, my responsibilities included supporting the digital marketing team in various tasks and projects related to digital marketing.

Key Responsibilities:

Assisted in the development and execution of digital marketing campaigns, including email marketing, social media, and paid advertising
Conducted market research and analyzed industry trends to inform marketing strategies
Assisted in the creation of marketing materials such as landing pages, email templates, and social media graphics
Managed and optimized the company’s social media accounts and online presence
Collaborated with cross-functional teams to ensure consistency in brand messaging and marketing campaigns
Assisted in the creation and implementation of SEO strategy
Monitored and reported on website analytics to measure the effectiveness of digital marketing campaigns
Helped with the development of marketing automation strategies and tactics

Skills Utilized:

Digital Marketing: Understanding of different digital marketing channels and how to use them effectively
Marketing Automation: Knowledge of marketing automation tools and strategies
Copywriting: Writing engaging and persuasive copy for digital campaigns
Graphic Design: Creating visual assets for digital campaigns
Social Media Management: Managing and optimizing social media accounts
Analytics: Analyzing and interpreting website and campaign data
Project Management: Coordinating and managing projects within a team
Research: Conducting market research to inform marketing strategies
Adaptability: Continuously learning and adapting to new digital marketing tools and trends
Communication: Collaborating with cross-functional teams to ensure consistency in brand messaging and marketing campaigns.
SEO: Optimizing website and content for search engines

Through this internship, I gained hands-on experience in digital marketing. I applied my knowledge in a professional setting. I also developed research, data analysis, project management, and teamwork skills.

5. Working as Blogger at www.rahulsudha.com (Self-employed) since Nov 2021

Job Description:

As a Blogger at www.rahulsudha.com, I create, curate, and publish high-quality, valuable content and insights on various topics, which includes digital marketing, e-commerce, and personal development.

I use my writing, research, and digital marketing skills to ensure that my blog reaches a broad audience and generates engagement.

My role involves researching, writing, and publishing high-quality articles, creating visual content, and managing and growing my audience through various digital marketing techniques.

Key Responsibilities:

Researching and brainstorming blog post ideas that align with the overall theme and niche of the blog.
Writing and editing high-quality blog posts that are engaging, informative, and shareable.
Creating and editing multimedia content such as images, videos, and infographics to supplement blog posts.
Optimizing blog posts for search engines using SEO best practices.
Building and growing my audience through various digital marketing techniques, such as email marketing, social media marketing, and paid advertising
Networking, Building and maintaining relationships with other bloggers, industry professionals and influencers in the industry.
Analyzing blog data and metrics such as traffic, engagement, and conversions to improve my blog’s performance, improve content strategy and make data-driven decisions.
Monetizing the blog through affiliate marketing, sponsored posts, and other monetization methods.

Skills Utilized:

Writing: Developing high-quality, engaging content on various topics and optimizing it for search engines.
Content Creation: Creating multimedia content such as images, videos, and infographics to supplement blog posts.
Research: Research and identify relevant topics that align with the blog’s theme and niche.
Digital Marketing: Building and engaging with my audience through various digital marketing techniques such as email marketing, social media, and paid advertising.
SEO: Optimizing blog posts for search engines using best practices.
Analytics: Analyzing blog metrics to inform content strategy and make data-driven decisions.
Networking: Building relationships with other bloggers and industry professionals.
Project Management: Managing and organizing my blog and all aspects of it.
Self-motivation: Taking the initiative to develop and grow my blog.
Adaptability: Continuously learning and adapting to changes in the blogging and digital marketing industry.
Monetization: Monetizing my blog through affiliate marketing, sponsored posts, and other methods.
Relationship building: Building and maintaining relationships with other bloggers and influencers in the industry.

Overall, my experience as a Blogger at www.rahulsudha.com has helped me gain content creation, SEO, digital marketing, social media management, and website management skills.

I learned How to create engaging content, optimize it for search engines, and promote it through digital channels.

I also learned community building, personal branding, and running my own business, including managing finances and creating a business strategy.

This experience has made me a versatile professional with a strong understanding of the digital landscape and the ability to develop and promote content successfully.

6. Worked as Senior Practitioner at Concentrix Gurgaon 2016 – 2021

Job Description:

As a Senior Practitioner at Concentrix Gurgaon, I handled customer service inquiries, offered technical support, and provided end-to-end resolution for billing, plans, registration, device, and internet issues. I used my skills in customer service, problem-solving, and communication to ensure that customers were satisfied with the support they received.

Key Responsibilities:

Handling customer inquiries related to billing, plans, registration, device, and internet issues through chat.
Identifying and addressing repeat issues by working closely with supervisors.
Tracking and ensuring the resolution of escalated issues.
Utilizing various tools to diagnose and resolve issues.
Conducting daily performance reviews and ensuring compliance with SLAs.
Documenting and managing problems and requests using i-Care and its respective resolutions.
Responding to customer inquiries related to their account via chat.
Providing solutions to customer queries regarding billing, devices, plans, and general questions.
Maintaining high-quality customer interactions while promoting the brand.
Taking ownership in resolving customer issues at the initial point of contact.
Escalating unresolved issues to the appropriate department.

Skills Utilized:

Customer Service: Providing comprehensive support for customer inquiries and issues related to billing, plans, registration, device, and internet.
Problem-solving: Identifying and addressing repeat issues through analysis and utilizing various tools.
Communication: Ensuring high-quality customer interactions while promoting the brand.
Escalation Management: Tracking and escalating unresolved issues to the appropriate department.
Time Management: Monitoring performance and ensuring compliance with SLAs through daily reviews.
Data Analysis & Performance Management: Utilizing performance data to make strategic decisions and improve service.
Brand Management: Promoting and maintaining the brand reputation through customer interactions.
Knowledge Management: Documenting and managing issues and their resolutions using i-Care.
Ownership: Taking ownership in resolving customer issues at the initial point of contact.

Overall, my experience as a Senior Practitioner at Concentrix Gurgaon has helped me develop strong skills in customer service, problem-solving, communication, and data analysis.

Academic Qualification :

Completed Bachelor of Arts from University of Allahabad in 2012
Completed Intermediate from U.P. Board in 2009
Completed High school from U.P. Board in 2007

Certifications :

Digital Deepak Internship program
Fundamentals of digital marketing by Google

Hobby & Interests

Listening to podcasts